Dog Face Coat
Dog Face Coat
Description
Rain or shine, your pup stays dry and stylish. The Dog Face Coat is a waterproof jacket with a fun playful pattern — perfect for chilly, wet autumn and winter walks.
- Material: Durable, waterproof polyester
- Fit: Sizes S–XXXL, 2 colors
- Great for: Rainy or cold-weather walks
Shipping Policy
Shipping Information
When can I expect my order to ship?
- Please allow 2 to 4 business days for processing, customization and production before your order is shipped.
How long does shipping take?
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Average delivery time to the United States: 8 to 14 business days
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Average delivery time to other international destinations: 10 to 20 business days
- Please keep in mind that shipping times may be affected by things outside our control, like weather, holidays, or natural events. While most packages arrive on time, we cannot guarantee exact delivery dates. Any delays are the responsibility of the shipping carrier.
Can I cancel my order?
You can cancel your order if you do so within 24 hours of placing it and before it ships. To cancel, please email us with the subject line "Cancel my order" within this time and make sure to add your order number and the cancellation reason.
I entered the wrong address — what now?
If you notice a mistake in your shipping address, reply as soon as possible to your order confirmation email with the correct details. We can only update addresses within 48 hours of your order.
I picked the wrong size — what now?
If you ordered the wrong size, please contact us within 48 hours of placing your order. We can update the size before processing begins. After this period, if the item has already been packed or shipped, we can still arrange a replacement for you at a reduced cost. Please email us with your order number so we can assist you.
What if my item arrives damaged?
We carefully package all items, but sometimes products get damaged during shipping (about 1 in 1000 orders). If this happens, please contact us with your order number and a photo of the damage. We’ll gladly send a replacement free of charge.
What if I receive the wrong size?
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If we sent you the wrong size, we’ll send you a replacement free of charge.
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If you picked the wrong size without checking our size guides, we can send the correct size with a reduced amount, sharing the cost with you to make things easier.
What about pre-ordered or back-ordered items?
If your order has pre-ordered or back-ordered items, we’ll ship what’s available immediately and send the rest as soon as it arrives. If you receive part of your order, the rest will come shortly after.
Still have questions?
If you need more help, please contact us at contact@petjoyfuls.com. We aim to reply within 24 hours.
Refund Policy
Refund & Replacement Policy
At PetJoy, we want every order to arrive right and make your pet happy. If something goes wrong on our side, we'll make it right with a free replacement or a full refund.
Cancellations
- You can cancel for a full refund within 24 hours of placing your order, as long as it hasn't shipped. Email us with the subject line "Cancel my order" and your order number.
- After 24 hours your order is already being processed and packed, so it can no longer be cancelled.
When we'll replace or refund
Contact us and we'll send a free replacement or give you a full refund (your choice) if:
- Your item arrived damaged or defective.
- You received the wrong item, color or size.
- Your order never arrived: tracking shows it lost, or it hasn't arrived within 30 business days of shipping.
- Something else went wrong on our side.
Discounted orders are covered too. Orders placed with a promo code or during a sale are covered exactly the same as full-price orders.
Time limits
- Damaged, defective or wrong items: contact us within 30 days of delivery.
- Orders that haven't arrived: contact us within 60 days of placing your order.
Ordered the wrong size?
- Email us within 48 hours of ordering and we'll switch the size before your order is processed.
- After that, we can send the correct size at a discounted price. Send us your order number and we'll find the best option.
Change of mind
Because every order is packed and shipped individually by our fulfillment partner, we can't accept returns or give refunds for change of mind. Please check sizes and product details before ordering, and email us with any questions before you buy.
How to request a replacement or refund
- Email contact@petjoyfuls.com.
- Include your order number and a short description of the problem.
- Attach a photo if the item is damaged or wrong.
In most cases a photo is all we need. You won't need to send anything back unless we ask you to, and if we do, we'll cover the cost.
We aim to reply within 24 hours. Approved refunds go back to your original payment method within 5–10 business days; your bank may take a few extra days to show it.
Summary
- Cancel: full refund within 24 hours of ordering, before it ships.
- Damaged, wrong or defective: free replacement or full refund, within 30 days of delivery.
- Never arrived: free replacement or full refund, within 60 days of ordering.
- Wrong size ordered: free switch within 48 hours; discounted replacement after that.
- Discount codes: no effect on any of the above.
This policy does not affect your statutory rights.
The clothes are super nice, of high quality, and the size matches the chart. My dog weighs 7kg and has a back length of 40cm.
Very pleasantly surprised by the quality, super comfortable and very warm, ideal for cold weather and rain. I highly recommend it.
Everything fits well, the jacket is very warm so it will be perfect for winter.
Cool, I recommend it, the little one looks great.
The size fits well, the quality is excellent, it's warm. I recommend it.
The measurements are exact, excellent quality both inside and outside, my dog is well-wrapped, comfortable, and super cute.
I will order it again in another color.
I really liked the jacket; it's high quality, comfortable, and fits well. Our dog didn't want to take it off.
This is a fantastic jacket (xxl purchased) for our 2 year old basenji boy. He is about 20lbs, back length of about 15.5-16”, slim waisted but barrel chested. The jacket is extremely well made for the price we paid, and we appreciate the soft lining on the inside. The tail end has two drawstring pulls captured by cord locks, so if you have to shorten the end up a bit, it allows for that. All in all a great purchase at an excellent price.
Hello 😊 received the Autumn Winters pet Dog Waterproof Warm Coat Cotton in red color xxl Received 👍 in good condition very happy very nice practical for walking they are warm I 🤞 recommend them
Hello ☺️ I received the two dog coats 🐕 Autumn Winters Pet Dog Waterproof Warm Coat Cotton color Red XXL Received 👍 in good condition, very satisfied, very practical for walking the dogs, they are very warm, I recommend them.
It’s a nice quality coat. But it is much smaller than described. Waterburg create on a small dog like a chihuahua or a shih tzu. But definitely not a french bulldog.
To small
Fast delivery, super quality! The only issue is that they run very small. My dog's back is 40 cm and chest is 50 cm, I ordered before and the size was very small! Ordered xxxl and it fit perfectly! Thank you for the fast delivery, it arrived just in time for the cold weather.
Last year I ordered a similar dog jacket based on the size chart, but unfortunately it was too short. This year I ordered a larger size and it fits perfectly. It reaches perfectly to the tail, so my dog will have an ideal jacket for winter. The dog is a Jack Russell Terrier.
It's very small. My 2kg pup just barely fits in it. It's really a shame that I didn't order a size L.